Citizen Corner

Step-by-step guides for reporting everyday problems: online fraud, harassment, faulty products, the police and government offices. Free, no login.

• Official government channels
• Links checked every week
• Last-checked date on every guide

What happened?

Pick the closest match. Every guide starts with what to do first.

• Scam alert

  Police never arrest anyone on a video call

  So-called "digital arrest" calls are a scam. Hang up and call 1930.

  Read the guide →
• Scam alert

  Your bank will never ask for your OTP

  Not on a call, SMS or WhatsApp. Anyone who asks is a fraudster.

  Read the guide →
• Quick check

  See every mobile number issued in your name

  Sanchar Saathi lists the connections on your ID. Report any you don't recognise.

  Read the guide →
• Scam alert

  Calls "from TRAI or DoT" threatening to cut your number are fake

  Hang up and report the number on Chakshu.

  Read the guide →
• Quick check

  Money stuck after a fraud? Ask for it back online

  If it was put on hold, apply on the Money Restoration portal with your 1930 complaint number.

  Read the guide →
• Scam alert

  A parcel "held at customs" with drugs in your name? It's a scam

  No courier or officer asks you to pay over a call to clear your name. Report the number on Chakshu.

  Read the guide →
• Scam alert

  KYC update SMS with a link? Don't click it

  Fake KYC, electricity and gas bill messages are common frauds. Report them on Chakshu.

  Read the guide →
• Quick check

  Call from abroad showing a +91 number? Report it

  Sanchar Saathi asks you to report international calls that show an Indian number.

  www.sancharsaathi.gov.in ↗Not working?
• Quick check

  Lost your phone? Block it first

  Blocking it on Sanchar Saathi stops anyone else using it on any network.

  Read the guide →