Privacy Policy

Account Information: Name, phone number, email address, city, state, and preferred language.

Advocate Verification: Bar Council enrollment number, Certificate of Practice, Bar Council ID, and Government ID proof. These documents are stored securely and used solely for identity verification.

Consultation Data: Quick Ask queries and responses, chat transcripts, and session metadata (duration, timestamps). This data is stored for service delivery and dispute resolution.

Payment Data: Transaction IDs, amounts, and consultation references. We do not store credit card or bank account details directly — these are handled by our payment processor.

• To create and manage your account.

• To verify advocate credentials and maintain platform trust.

• To facilitate consultations between clients and advocates.

• To process payments and refunds.

• To resolve disputes between parties.

• To send service-related notifications (consultation updates, payment confirmations).

• To improve our platform and user experience.

We do not sell your personal information to third parties.

We share information only in these cases:

• Between consultation parties: Your name and query details are shared with the advocate you consult.

• Payment processing: Transaction data is shared with our payment processor (PayU).

• Legal compliance: If required by Indian law, court order, or government authority.

• Dispute resolution: Consultation transcripts may be reviewed by NyaySetu administrators.

We use industry-standard encryption (HTTPS/TLS) for all data transmission. Verification documents are stored in encrypted cloud storage. Database access is restricted to authorized personnel only.

While we take reasonable measures to protect your data, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials private.

Account data: Retained while your account is active. Deleted within 90 days of account deletion request.

Consultation transcripts: Retained for 2 years for dispute resolution purposes.

Verification documents: Retained while the advocate's account is active.

Payment records: Retained for 7 years as required by Indian financial regulations.

You have the right to:

• Access your personal data stored on our platform.

• Request correction of inaccurate information.

• Request deletion of your account and associated data.

• Withdraw consent for non-essential data processing.

To exercise these rights, contact us at support@nyaysetulaw.in.

Platform Development: NyaySetu Law is built with the assistance of AI development tools, including Claude by Anthropic. These tools are used solely for platform development and engineering — not for generating legal advice or responding to consultations.

Human-Only Legal Advice: All legal advice, consultation responses, and professional guidance on NyaySetu Law is provided exclusively by verified, human advocates. No AI system generates, reviews, or modifies the legal advice you receive.

Automated Features: Certain platform features such as payment processing, notification delivery (SMS, WhatsApp, email), and session management are automated. These are operational functions and do not involve AI-generated legal content.

Future AI Features: If we introduce any AI-powered features in the future, we will update this policy and clearly disclose such usage within the relevant feature.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, NyaySetu has appointed a Grievance Officer to address user complaints regarding content, conduct of advocates, privacy, or any violation of these policies.

Timeline: Grievances will be acknowledged within 24 hours of receipt and resolved within 15 days. Content-related complaints requiring removal or disabling will be acted on within 72 hours as required by IT Rules 2021.

To file a grievance, email grievance@nyaysetulaw.in with subject line “Grievance”, along with your registered phone number, consultation ID (if applicable), and a description of the issue.