Privacy Policy

Account Information: Name, phone number, email address, city, state, and preferred language.

Advocate Verification: Bar Council enrollment number, Certificate of Practice, Bar Council ID, and Government ID proof. These documents are stored securely and used solely for identity verification.

Request data: service requests, quote details, documents you upload, delivery files, and status/milestone history. Stored for service delivery and dispute resolution.

AI feature data: if you use DocDraft or the Help assistant, the information you type is stored to generate your draft or suggestion (DocDraft order details; Help assistant conversation and any matched category/service).

Payment data: transaction IDs, amounts (advocate fee and NyaySetu service fee shown separately), and request references. We do not store credit card or bank account details directly — these are handled by our payment processor.

NyaySetu Law is registered under Udyam (UDYAM-UK-05-0132353).

• To create and manage your account.

• To verify advocate credentials and maintain platform trust.

• To match you with a verified advocate, send quotes, and run your request end to end (payment, status updates, delivery).

• To process payments and refunds.

• To resolve disputes between parties.

• To send service-related notifications on WhatsApp, SMS and email — quote received, status updates, delivery, payment confirmations.

• To improve our platform and user experience.

We do not sell your personal information to third parties.

We share information only in these cases:

• With your advocate: once assigned to your request, the advocate you're matched with receives your request details and documents needed to do the work. Your advocate's photo and contact details are shown to you only after assignment.

• With AI providers: if you use DocDraft or the Help assistant, the text you type is sent to our AI providers — Groq and Google Gemini — solely to generate the draft or suggestion. We send only what you typed for that draft or question — not your account login details.

• Payment processing: Transaction data is shared with our payment processor (PayU).

• Legal compliance: If required by Indian law, court order, or government authority.

• Dispute resolution: Request records may be reviewed by NyaySetu administrators.

We use industry-standard encryption (HTTPS/TLS) for all data transmission. Verification documents are stored in encrypted cloud storage. Database access is restricted to authorized personnel only.

While we take reasonable measures to protect your data, no system is 100% secure. We encourage you to use strong passwords and keep your account credentials private.

Account data: Kept while your account is open. When you close your account, we remove what identifies you — your name, email, phone number, photo, address and bank or UPI details — straight away. The account itself is kept in anonymised form. Files you uploaded stay with our storage provider; write to us if you want those removed too.

Request records (including documents and delivery files): retained for 2 years for dispute resolution purposes. DocDraft orders (including the information you typed and the generated draft) are retained as part of your order history. Help assistant conversations are retained as part of the session record used to route your request.

Records we keep: Records of your requests, quotes, payments and payouts, and an advocate's Bar Council verification documents, are kept after closure because we need them for audits and to meet legal and tax requirements. Where a record can be kept without identifying you, it is.

Payment records: Retained for 7 years as required by Indian financial regulations.

You have the right to:

• Access your personal data stored on our platform.

• Request correction of inaccurate information.

• Closing your account: Ask us to close your account. We remove your personal information and keep only the records described in Data retention.

• Withdraw consent for non-essential data processing.

To exercise these rights, contact us at support@nyaysetulaw.in.

Platform Development: NyaySetu Law is built with the assistance of AI development tools, including Claude by Anthropic. This is used for building and maintaining the platform — not for generating legal advice.

AI Features and Third-Party Processing: NyaySetu uses AI in three places:

• DocDraft, for AI-assisted document drafts from certain templates.

• The Help assistant, to understand your problem and suggest a service.

• Advocate case checklists, an internal tool advocates may use for their own case organisation.

Text you type into DocDraft or the Help assistant is sent to our AI providers — Groq and Google Gemini — only to generate the response (the draft, or the suggested service). We store the information you provided and the AI's output as part of your order or session record, the same way we store other request data.

Human-Only Legal Advice: All legal advice, and all legal work on your request, is provided exclusively by verified, human advocates enrolled with the Bar Council. No AI system on NyaySetu gives legal advice or decides the outcome of your matter.

Automated Features: Payment processing, notification delivery (SMS, WhatsApp, email), and session management are automated but do not involve AI-generated legal content.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, NyaySetu has appointed a Grievance Officer to address user complaints regarding content, conduct of advocates, privacy, or any violation of these policies.

Timeline: Grievances will be acknowledged within 24 hours of receipt and resolved within 15 days. Content-related complaints requiring removal or disabling will be acted on within 72 hours as required by IT Rules 2021.

To file a grievance, email grievance@nyaysetulaw.in with subject line “Grievance”, along with your registered phone number, request reference number (if applicable), and a description of the issue.