Grievance Redressal

Use this mechanism to report:

• Unprofessional or unethical conduct by a verified advocate

• Refund disputes that remain unresolved after the standard process

• Unauthorised access, impersonation, or fraudulent use of your account

• Privacy violations or misuse of your personal data

• Offensive, unlawful, or harmful content on the platform

• Any violation of our Terms or Privacy Policy

Send an email to grievance@nyaysetulaw.in with subject line “Grievance” and include:

• Your full name and registered phone number

• Consultation ID, Quick Ask ID, or transaction reference (if applicable)

• A clear description of the issue and the outcome you are seeking

• Supporting screenshots or documents (if any)

You may also reach out on WhatsApp at the number above for initial guidance, but formal grievances should be sent by email so we can track them.

Complex cases requiring investigation may take longer; you will be informed of any extension with a reason.

If you are unsatisfied with the resolution provided by our Grievance Officer:

• Advocate misconduct:You may approach the relevant State Bar Council or the Bar Council of India for disciplinary action.

• Consumer disputes:You may file a complaint on the National Consumer Helpline or with a Consumer Disputes Redressal Commission.

• Data protection: You may approach the Data Protection Board of India under the DPDP Act, 2023 once operational.