Which helpline or portal to use, for what
One table for the situations people ask about most: who to call or where to complain, and who runs it. If nothing else fits, or you're not sure, call 112.
Do this first
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Not sure which one fits?
Find your situation in the table below, and call or complain there first.
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Number not connecting?
If a number doesn't connect, try again after a few minutes, or use the portal listed with it if there is one. In an emergency, call 112. Tell us with the "Number not working?" option next to the number.
Which number or portal, for what
One row, one situation. If more than one fits, use both. 112 is for emergencies only.
| Situation | Where to go | Who runs it |
|---|---|---|
| SituationImmediate danger: police, fire, ambulance | Where to goEmergency helpline | Who runs itEmergency Response Support System (police) |
| SituationMoney lost to online fraud, right now | Where to goCyber fraud helpline, then the cyber crime portal | Who runs itMinistry of Home Affairs (I4C) |
| SituationSexually explicit or morphed intimate photos, or threats over them | Where to goCyber crime portal, Women/Children Related Crime | Who runs itMinistry of Home Affairs (I4C) |
| SituationA fake profile, stalking or other online harassment | Where to goCyber crime portal, Other Cyber Crime | Who runs itMinistry of Home Affairs (I4C) |
| SituationHarassment or violence as a woman, any time, anywhere in India | Where to goNCW helpline, 24 hours | Who runs itNational Commission for Women |
| SituationHarassment or violence as a woman, in Uttarakhand | Where to goUttarakhand Police women's helpline | Who runs itUttarakhand Police |
| SituationSexual harassment at your workplace | Where to goSHe-Box, or your Internal or Local Committee | Who runs itMinistry of Women and Child Development |
| SituationA child in danger or needing help | Where to goChild helpline | Who runs itChild helpline (Government of India) |
| SituationA senior citizen facing abuse or neglect | Where to goElderline, 8 am to 8 pm, all 7 days | Who runs itMinistry of Social Justice and Empowerment |
| SituationA faulty product or poor service | Where to goNational Consumer Helpline, 8 am to 8 pm | Who runs itDepartment of Consumer Affairs |
| SituationYour bank isn't helping after a fraud or dispute | Where to goRBI complaint portal, or call for help with it | Who runs itReserve Bank of India |
| SituationA complaint about a Uttarakhand government office or scheme | Where to goCM Helpline | Who runs itGovernment of Uttarakhand |
| SituationA fraud call, SMS or WhatsApp message, to get the number investigated | Where to goChakshu, on Sanchar Saathi | Who runs itDepartment of Telecommunications |
| SituationSalary or wages not paid | Where to goLabour department (SAMADHAN only for central government, PSU, bank, railway or mine jobs) | Who runs itLabour Department, Uttarakhand / Ministry of Labour and Employment |
If a number above does not connect, use the portal listed with it where there is one, and tell us with the "Number not working?" option next to it. Call 112 only if it is an emergency.
Step by step
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How to use this table
Match your situation to a row below. Most numbers work from anywhere in India; a few are specific to Uttarakhand, marked as such.
If more than one row fits, use both. If a number doesn't connect, use the portal listed with it if there is one; call 112 only if it is an emergency.
Watch out
- Only use numbers from official government websites or this page. Fraudsters post fake helpline and customer-care numbers in search results and on social media.
When an advocate can help
You can call or complain yourself in every case above. An advocate helps when:
- You're not sure which route fits your situation, or more than one does
- You want a notice sent, or a complaint drafted, on your behalf
Sources
- National Cyber Crime Reporting Portal · Ministry of Home Affairs
- SHe-Box · Ministry of Women and Child Development
- Chakshu, Sanchar Saathi · Department of Telecommunications
- National Commission for Women · National Commission for Women
- NCW online complaint · National Commission for Women
- Uttarakhand Police · Uttarakhand Police
- Uttarakhand CM Helpline · Government of Uttarakhand
- National Consumer Helpline · Department of Consumer Affairs
- RBI complaint portal · Reserve Bank of India
- SAMADHAN: industrial disputes (central sphere) · Ministry of Labour and Employment
- Labour Commissioner, Uttarakhand · Labour Department, Government of Uttarakhand
- Elderline, 14567, 8 am to 8 pm · Press Information Bureau, Ministry of Social Justice and Empowerment
Last checked . Spotted something out of date?
This guide explains how to report a problem through official channels. It is not legal advice.