Legal
Last updated: October 2026
This policy covers payments for service requests on NyaySetu: the advocate fee and the NyaySetu service fee you pay when you accept a quote, and ₹49 DocDraft downloads.
The table below explains the refund outcome in each situation.
| Situation | Refund outcome |
|---|---|
| The advocate drops out or can't finish the work | We assign another verified advocate at no extra cost. If we can't, full refund including the NyaySetu service fee. |
| The typical time has passed and nothing has been delivered | Tell us from your request page. We follow up with the advocate and agree the next step with you: a new date, another advocate, or a full refund. |
| You cancel after paying, before any work has started | Everything you paid is refunded except ₹99, or 3% of the amount if that is more. This covers payment charges and processing. |
| You cancel after work has started | We review how much work has been done and agree a partial refund of the advocate fee with you. The NyaySetu service fee is not refunded. |
| The delivered work is not what was agreed | Tell us before you confirm, within 48 hours of delivery. We review it with the advocate; it may be corrected, redone or refunded, decided case by case. |
| You confirmed the work, or 48 hours passed after delivery | The work counts as accepted. No refund after this, except where the law requires. |
| A payment failed but money left your account, or you were charged twice | Full refund of the extra amount. |
| DocDraft PDF (₹49) doesn't download or opens damaged | WhatsApp or call us and we'll regenerate it for you on priority. Downloaded PDFs are not refundable. |
| Serious matters where we connect you directly with an advocate | Nothing is paid through NyaySetu. Fees you agree with the advocate are between you and the advocate. |
Situation
The advocate drops out or can't finish the work
Refund outcome
We assign another verified advocate at no extra cost. If we can't, full refund including the NyaySetu service fee.
Situation
The typical time has passed and nothing has been delivered
Refund outcome
Tell us from your request page. We follow up with the advocate and agree the next step with you: a new date, another advocate, or a full refund.
Situation
You cancel after paying, before any work has started
Refund outcome
Everything you paid is refunded except ₹99, or 3% of the amount if that is more. This covers payment charges and processing.
Situation
You cancel after work has started
Refund outcome
We review how much work has been done and agree a partial refund of the advocate fee with you. The NyaySetu service fee is not refunded.
Situation
The delivered work is not what was agreed
Refund outcome
Tell us before you confirm, within 48 hours of delivery. We review it with the advocate; it may be corrected, redone or refunded, decided case by case.
Situation
You confirmed the work, or 48 hours passed after delivery
Refund outcome
The work counts as accepted. No refund after this, except where the law requires.
Situation
A payment failed but money left your account, or you were charged twice
Refund outcome
Full refund of the extra amount.
Situation
DocDraft PDF (₹49) doesn't download or opens damaged
Refund outcome
WhatsApp or call us and we'll regenerate it for you on priority. Downloaded PDFs are not refundable.
Situation
Serious matters where we connect you directly with an advocate
Refund outcome
Nothing is paid through NyaySetu. Fees you agree with the advocate are between you and the advocate.
Once a refund is agreed, we send it to our payment gateway, usually the same working day. Banks usually credit it within 5–7 working days. You can see the status on your dashboard.
Payments for Quick Ask and Live Chat consultations (services we no longer offer) follow the refund policy that applied when you paid.
If a refund decision looks wrong, contact our Grievance Officer below. We acknowledge within 24 hours and resolve within 15 days, as the IT Rules, 2021 require.
Name: Rohan Jaiswal
Designation: Founder, NyaySetu
Email: grievance@nyaysetulaw.in
Phone / WhatsApp: +91 92864 37749
Working hours: Monday-Friday, 10:00 AM - 6:00 PM IST (excluding public holidays)
This policy is provided in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Indian Contract Act, 1872 (Section 65 - failure of consideration).