Legal
Last updated: March 2026
✅ Full Automatic Refund
If the advocate does not respond within 24 hours, your payment is refunded automatically. No action needed from you.
⚖️ Dispute Refund
If you receive a response but believe it is inadequate, irrelevant, or unprofessional, you can raise a dispute within 48 hours. Our admin team will review the query and response and decide:
• Full refund — if the response is clearly inadequate
• Partial refund — if the response partially addresses the query
• No refund — if the response is reasonable and relevant
❌ No Refund
If the advocate has responded appropriately within the time limit, no refund will be issued for change of mind or if you disagree with the legal opinion provided.
✅ Full Automatic Refund — Advocate No-Show
If the advocate does not join the chat within 5 minutes, your full payment is refunded automatically.
🔄 Proportional Refund — Early End
If either party ends the chat before the purchased time, unused time is refunded proportionally. Example: You purchased 30 minutes, used 10 minutes → refund for 20 minutes.
Minimum charge: 2 minutes. If you end the chat within the first 2 minutes, the 2-minute minimum fee applies and the rest is refunded.
⏸ Idle Time Protection
The timer automatically pauses after 3 minutes of inactivity from either party. You are NOT charged for idle time. The timer resumes when either party sends a new message.
• Automatic refunds (expired Quick Asks, no-show chats) are processed instantly.
• Dispute refunds are reviewed within 3-5 working days.
• Refunds are credited to the original payment method.
• You will receive a notification when a refund is processed.
For refund-related queries: support@nyaysetu.com