RERA complaint filing

A complaint before the Real Estate Regulatory Authority (RERA) is the principal remedy for a homebuyer aggrieved by a builder's delay in possession, deviation from sanctioned plans, misrepresentation in marketing material, defects in workmanship, or refusal to refund booking amounts on cancellation. The legal framework is the Real Estate (Regulation and Development) Act, 2016 — under Section 31 of which any aggrieved person may file a complaint with the State Authority — read with the State-specific rules. The Authority can direct the promoter to comply with obligations under the agreement to sell, return amounts received with interest at the rate prescribed by the State rules, or compensate the allottee. Where compensation is sought (as opposed to refund or specific performance), Section 71 routes the matter to an Adjudicating Officer appointed by the Authority.

A RERA complaint is filed in the prescribed form, with the prescribed fee, and must specify the project's RERA registration number, the nature of the grievance, the relief sought, and the supporting documents (allotment letter, agreement to sell, payment receipts, builder communications, sanction-plan deviations). The statutory disposal target under Section 29 is sixty days, extendable for recorded reasons. The Authority's order is appealable within sixty days to the State Real Estate Appellate Tribunal under Section 44, and thereafter to the High Court on questions of law under Section 58. Concurrent remedies before the Consumer Protection Act, 2019 forums are available in some scenarios, though Supreme Court jurisprudence indicates that for matters squarely within the RERA Act's scope, allottees of RERA-registered projects should generally pursue the RERA track first.

In Uttarakhand, RERA complaints are filed before the Uttarakhand Real Estate Regulatory Authority (UKRERA) at Rajeev Gandhi Complex, near Tehsil, Dispensary Road, Dehradun – 248001. UKRERA was constituted under the Uttarakhand Real Estate (Regulation and Development) (General) Rules, 2017 (notified 28 April 2017, in force from 1 May 2017) and operates the official portal at ukrera.org.in for project verification, agent registration, and complaint filing. Before filing, the complainant should verify the project's UKRERA registration number on the portal — projects not registered are either non-compliant (a separate regulatory issue) or exempt under §3(2) of the Act. For appeals, the State Real Estate Appellate Tribunal also sits at Dehradun.

NyaySetu Law's RERA complaint service drafts the §31 complaint with the appropriate prayer (refund with interest, specific performance, or compensation under §71), compiles the booking trail and builder correspondence, verifies the project's UKRERA registration number, and prepares the complaint package for filing at ukrera.org.in or before UKRERA at Dehradun. You file the complaint and attend the hearings.